Tire Warranty Policy

What Is the Warranty?

The warranty is a commitment from the manufacturer to repair or replace any tire proven to have a defect in materials or workmanship within the specified warranty period.

Unlike most products, whose warranties typically range from one month to one year, tires carry a longer warranty period — sometimes up to 6 years or until the tread is fully worn — due to their continuous exposure to varying driving conditions.

All tires sold by Kafarat Plus are covered by the manufacturer's limited warranty, which covers defects resulting from workmanship or the materials used. Some manufacturers may offer additional warranties, such as a mileage-based warranty or a free trial period, depending on each brand's policy.

Faults or damage resulting from misuse or external conditions are not covered by the warranty.

For inquiries or to submit a warranty claim, please contact Kafarat Plus customer service or visit the brand's official dealer.

Warranty Period:

The warranty period is calculated starting from:

•         The purchase date (DOP) for some brands.

•         Or the tire's manufacturing date (DOM) for other brands.

•         Or the vehicle delivery date, if the tires are original equipment on a new vehicle.

This is verified through:

•         The purchase invoice.

•         The vehicle registration certificate.

•         If neither is available, the DOT/TIN number on the sidewall of the tire is used to determine the manufacturing date.

The warranty period ends automatically once the tread depth reaches 1.6 mm, the legal minimum allowed, even if the time-based warranty period has not yet expired.

Uniformity Warranty:

Despite the high precision in tire manufacturing, slight variation between tires may occur; therefore, all tires undergo rigorous testing before leaving the factory.

If vibration or uneven driving is proven to result from a manufacturing defect in the tire, it will be replaced once the warranty claim is approved.

These defects typically appear during the early period of use, i.e., before tread wear reaches about 2 mm or within the first 6 to 12 months.

After that, most driving issues are caused by:

•         Wheel imbalance.

•         Poor wheel alignment.

•         Incorrect angle/alignment settings.

•         Incorrect air pressure.

•         Suspension system damage.

•         Road damage.

Note: The four tires are not replaced all at once; instead, each tire is inspected independently, and only the tire proven to have a manufacturing defect is replaced.

Materials and Workmanship Warranty:

This warranty covers any defect resulting from:

•         Manufacturing defects.

•         Defects in the materials used in the tire.

During the first year, or until 25% of the tread has been used (whichever comes first), the tire is replaced free of charge once the warranty is approved, excluding shipping or installation fees, if any.

After that period, and for the remainder of the warranty term, the replacement value is calculated proportionally based on the percentage of the tire's remaining tread.

Example:

If 60% of the tire's life remains when the warranty is approved, the customer is only responsible for the cost of the used portion and receives a discount equal to 60% of the price of a new tire.

What Is Not Covered by the Warranty?

The warranty does not cover the following cases:

•         Tire puncture caused by nails or sharp objects.

•         Sidewall damage (Sidewall Damage).

•         Bulging caused by impacts or potholes.

•         Driving with low tire pressure or without air.

•         Accidents or collisions.

•         Misuse or aggressive driving.

•         Using a size, load rating, or speed rating that does not match the manufacturer's recommendations.

•         Failure to maintain the recommended tire pressure.

•         Neglecting wheel balancing, alignment, or routine maintenance.

•         Normal tire wear.

•         Commercial or sport use, if the tire is not designed for such use.

•         Improper storage or exposure to chemicals or high heat.

•         Damage caused during improper removal or installation.

How to Submit a Warranty Claim:

To make use of the warranty, please follow these steps:

1.       Contact Kafarat Plus customer service.

2.       Send clear photos of the tire from all sides.

3.       Send a photo of the DOT or TIN number located on the sidewall of the tire.

4.       Attach the purchase invoice, if available.

5.       The claim is forwarded to the manufacturer or authorized dealer for technical inspection.

6.       Once the inspection result is issued, the customer is notified of the decision, and replacement procedures are completed once the warranty is approved.

Warranty Claim Review Period:

The claim review period varies depending on the procedures of the manufacturer or authorized dealer, and may take anywhere from a few days to approximately two weeks.

Final Decision on Warranty Approval:

All warranty claims are subject to a technical inspection carried out by the manufacturer or authorized dealer.

The final decision to accept or reject the claim is based on the result of the technical inspection, in accordance with the warranty policy of the respective brand.

Important Information:

•         Vibration or noise while driving does not necessarily indicate a manufacturing defect; the cause may be related to air pressure, wheel balancing, alignment, or the suspension system.

•         It is recommended to keep the purchase invoice throughout the warranty period to facilitate the claims process.

•         It is recommended to have tires installed at specialized centers using proper equipment.

•         Some warranty details may vary from one manufacturer to another; in the event of any discrepancy, the policy of the manufacturer or authorized dealer applies.

Frequently Asked Questions:

Does the warranty cover nail punctures?

No, because punctures caused by nails or sharp objects are not considered a manufacturing defect.

Does the warranty cover sidewall cuts?

No, as these usually result from an impact or friction with curbs or potholes.

Does the warranty cover bulging?

If the technical inspection confirms the bulge is due to a manufacturing defect, it is covered. However, if it results from an impact, a pothole, or misuse, it is not covered by the warranty.

Can all four tires be replaced?

No, each tire is inspected individually, and only the tire proven to have a manufacturing defect is replaced.

Is the replacement carried out immediately?

No, the technical inspection must first be carried out and the claim approved by the manufacturer or authorized dealer.

Warranty Details by Brand:

The warranties listed below are issued directly by the manufacturers and authorized distributors.