Privacy Policy

Privacy Policy

At Kafarat Plus, we place great importance on the privacy of our customers and visitors to our website and application. We are committed to protecting all personal data in accordance with the regulations applicable in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) and its implementing regulations, and to taking all appropriate measures to ensure the confidentiality of information and to use it only for the purposes described in this policy.

Please read this Privacy Policy carefully before using the website or application. Your continued use of our services indicates your acceptance of the terms set out in this policy.

First: Information We Collect:

We may collect the following information when you use the website or application:

-      Full name.

-      Phone number.

-      Email address.

-      Shipping and billing address.

-      Account information.

-      Order and purchase data.

-      Device and browser information.

-      Internet Protocol (IP) address.

-      Usage data and browsing history within the website.

-      Any information you provide when contacting customer service or completing forms or surveys.

Phone calls with customer service may also be recorded for quality improvement, training, and dispute resolution purposes.

Second: Payment Information:

You may be required to enter payment information, such as bank card or bank account details, when completing a purchase.

Kafarat Plus does not store payment card data. All payment transactions are processed through certified and secure electronic payment gateways, which are responsible for protecting payment data in accordance with their own privacy policies.

Third: How We Use Your Information:

We use your information for the following purposes:

-      Creating and managing your account.

-      Fulfilling orders and completing purchases.

-      Delivering products.

-      Processing payment transactions.

-      Providing technical support and customer service.

-      Improving the quality of the website and application.

-      Analyzing user experience.

-      Preventing fraud and unlawful use.

-      Complying with legal and regulatory requirements.

-      Sending notifications related to your account and orders.

-      Sending promotional offers and marketing messages after obtaining your consent, with the ability to unsubscribe at any time.

Fourth: Sharing Information:

We do not sell or rent your personal data to any third party.

Some information may be shared only in the following cases:

-      With shipping companies to deliver orders.

-      With payment gateways to complete payment transactions.

-      With technical service providers necessary for operating the website.

-      With government or judicial authorities where there is a legal obligation.

-      In the event of the sale, merger, or transfer of ownership of the company, subject to the continued protection of the data.

Fifth: Accessing and Updating Your Data:

You may, at any time:

-      Review your account data.

-      Edit your personal data.

-      Update your contact information.

-      Change your password.

This can be done through the "My Account" page within the website or application, or by contacting customer service.

Sixth: Data Retention:

We retain your personal data for as long as you use the service, and after account closure when necessary, in order to fulfill legal obligations, prevent fraud, resolve disputes, and protect the rights of all parties.

Seventh: Cookies:

The Kafarat Plus website uses cookies to improve the user experience, including for the following purposes:

-      Remembering login information.

-      Improving website performance.

-      Analyzing visitor traffic.

-      Personalizing content.

You may disable cookies through your browser settings, although this may affect certain functions of the website.

Eighth: External Links:

The website may contain links to other websites.

Kafarat Plus bears no responsibility for the privacy policies or content of those websites, and we recommend reviewing their privacy policies before sharing any personal data.

Ninth: Protection of Information:

We take appropriate technical and administrative measures to protect your data from:

-      Unauthorized access.

-      Unlawful use.

-      Unauthorized alteration or disclosure.

-      Loss or damage.

However, the transmission of data over the internet cannot be guaranteed to be 100% secure. We therefore recommend keeping your login credentials confidential and not sharing them with anyone.

Tenth: Account Deletion:

You may request the permanent deletion of your account at any time through:

-      The profile page within the application or website.

-      Or by contacting us via email: info@kafaratplus.com

The account and its associated data will be deleted in accordance with applicable regulations, while retaining what is legally required when necessary.

Eleventh: Electronic Messages:

We may send you:

-      Order-related messages.

-      NSecurity notifications.

-      Service updates.

-      Promotional and marketing offers (after obtaining your consent).

You may unsubscribe from marketing messages at any time via the unsubscribe link included in the message or through your account settings.

Twelfth: Anti-Spam and Malicious Messages:

Kafarat Plus does not permit the use of the website to send spam, fraudulent messages, or malicious software.

If you receive any message suspected of being sent in the name of Kafarat Plus, please contact us at: info@kafaratplus.com

Thirteenth: Your Rights:

You have the right, in accordance with applicable regulations, to:

-      Know what data we hold about you.

-      Request correction of your data.

-      Update your data.

-      Request deletion of your account where legally permissible.

-      Object to certain types of data processing as permitted by applicable regulations.

-      Withdraw your consent to the processing of your data at any time, without affecting the lawfulness of processing carried out prior to such withdrawal.

Fourteenth: Amendments to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable regulations. The updated version will be published on this page, along with an update to the "Last Updated" date shown at the top of the policy.

Notification Mechanism for Amendments:

-      Minor amendments (such as linguistic corrections or clarifications): published directly without separate notice.

-      Material amendments (such as the collection of new types of data, sharing data with new parties, or changing the purpose of processing): you will be notified directly via your registered email or through an in-app notification, at least 15 days before such changes take effect.

Your continued use of the website or application after the publication of amendments and the expiry of the notice period referred to above constitutes acceptance of the policy in its new form. In cases where applicable regulations require explicit consent, such consent will be requested separately.

Fifteenth: Contact Us:

If you have any inquiries or comments regarding this Privacy Policy or the processing of your personal data, you may contact us via:

-      Email: info@kafaratplus.com

We are happy to answer all of your inquiries.

Sixteenth: Compliance with the Saudi Personal Data Protection Law: